Resident Benefits Package

Instead of going to the store, now you get the exact filters you need, when it’s time to change them. If your home requires filters, you can expect to receive your first delivery within 30 days and ongoing shipments on a regular cadence, subject to your lease agreement.

For all filter or delivery questions, please contact us via email at residenthelp@secondnature.com

Your Identity Theft Protection account will be automatically set up for you with up to $1M identity protection to protect all adult leaseholders. Dark Web monitoring prevents issues before they come up. Simply watch for your email confirmation with your account details.

If the welcome email is missed or you fail to receive it, please use this link to get access to Aura

If in need of support please contact Aura at support@aura.com | 833-552-2123

Now as you pay rent on time, you get points, gift cards, and exclusive offers. In the weeks ahead, look for your welcome email from Piñata with a custom link.

In this email, you will get a link to download the Piñata app through the App Store or Google Play. Or you can access a web-based version.

No action is needed to watch your credit score grow. Once enrolled, your credit score will reflect your on-time rent payments. Individual results vary, but typical increases range from 20-40 points over a 12-month lease term.

We do wait 90 days to open the tradeline on your credit report, so that your initial payments can offset any adverse impact from tradeline opening. You should
expect to see this on your credit report thereafter.

If you enrolled in the master policy offered in your lease, you’re covered. You will receive your Evidence of Insurance via email within 45 – 60 days.

To file a claim, click here

For claims or coverage questions contact claims@secondnature.com

To submit your own renter’s insurance policy in place of the one provided by Second Nature, CLICK HERE.

For assistance with Third Party Policies or Evidence of Insurance please contact insurancesupport@secondnature.com.

Second Nature Insurance Services, LLC (NPN 20224621)

Easily transfer your utilities into your name with our Utility Concierge Service. Just follow the simple steps provided. Click here to get started.

You will need to know which utilities you are responsible for transferring into your name, as provided within your lease. If an in-person application or a deposit is required, the Utility Concierge service will not be able to facilitate the utility transfer but will provide the application needed to complete the process. Beyond that, the Utility Concierge service will take it from there!

This service is highly recommended if your move-in date is 72 hours or later from receiving this notice.